Bangalore, India (27th November 2014)
Enventure, the global provider of engineering design and supply chain services, today announced its highest Net Promoter Score (NPS) of 80 in the year 2014. Enventure values its NPS score as both, a customer loyalty metric and a reliable criteria for using customer feedback to deliver superior value to its Clients.
The Net Promoter Score is based on customers’ direct feedback and measures their likelihood to recommend a business’s products or services in their respective marketplace. Scores can range from -100 to +100 with scores of 50 and higher considered a “best-in-class” performance level. A high Net Promoter Score is notoriously difficult to obtain. The NPS score 80, sets Enventure ahead of leaders in many other industries that utilize NPS as a metric for measuring customer centricity. The score also illustrates Enventure’s sincere commitment towards its clients.
“NPS is a globally accepted metric for measuring customer satisfaction, it is used by leaders in every field. We implemented the NPS system a while ago and have found the feedback and measurement methodology very useful. The fact that we have hit a high of 80, is a significant milestone in our NPS journey that we take a lot of pride in! The Enventure delivery team has been working on various areas of improvement based on feedback received, and this is really an applause for all the Enventurites who enabled us get to this level!” said a senior spokesperson from the management team.
Enventure has shown steady growth over recent years, and the results of this survey indicate that the trend will continue in the future. By monitoring the progress through staying in constant contact with the client base and repeatedly testing the NPS metric, Enventure will be able to, identify areas of strength and weakness and take quick action where required.
About Enventure Technology Services
Enventure Technology Services (enventure.com) is a privately-held, ISO 9001:2008 certified engineering solutions company, with full-fledged engineering service delivery center in India. Enventure has been serving clients in North America and Europe since 1997 and is today a preferred supplier of engineering and data services to Fortune 500 companies, across different industry verticals such as Hi-tech electronics, Medical device manufacturers, Oil & Gas, Automotive and Heavy machinery. Enventure provides a wide variety of services to its clients, in areas such as Master data services, MRO data services, Component Engineering, Environmental Compliance Support, Electronic Design, PCB Design, Plant Design Engineering, Piping Engineering, Mechanical design, CAD, CAM, CAE and Technical Documentation
Unni Mecheeri (E-mail: email@example.com)
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